Privacy Policy
Last updated: June 2026
Introduction
At Funeral Office Ltd (“we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our practice management software.
Funeral Office acts as a data processor on behalf of funeral director practices (our customers), who are the data controllers for the personal data of their clients and families. This policy relates to the data we collect about you as a user of funeraloffice.co.uk.
Information We Collect
We collect the following categories of information:
- Account information: Your name, email address, and the name of your funeral practice, collected when you register for a trial or subscription.
- Billing information: Payment details are handled directly by Stripe. We do not store card numbers.
- Usage data: Pages visited, features used, and session logs to help us improve the product and provide support.
- Support communications: Emails and messages you send to us.
Case Data and Third-Party Personal Data
When you use Funeral Office to manage cases, you may enter personal data relating to deceased individuals, their families, and contacts. This data is processed by Funeral Office on your behalf, under a Data Processing Agreement (DPA). You remain the data controller for this information.
Case data is retained for a minimum of five years in accordance with the Scotland Funeral Director Code of Practice and applicable UK regulations. After the retention period, you may request permanent deletion.
How We Use Your Information
- To provide and operate the Funeral Office software
- To process your subscription payments via Stripe
- To send transactional emails (account setup, invoices, password resets)
- To respond to support requests
- To improve and develop our product
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Storage and Security
All data is stored in UK/EU data centres. Data is encrypted at rest and in transit. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
Your Rights
Under UK GDPR, you have the right to access, rectify, or erase your personal data. You may also object to processing or request restriction of processing. To exercise any of these rights, please contact us at the address below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of any material changes by email. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@funeraloffice.co.uk.